Crutchfield

Crutchfield reviews

Outstanding
Outstanding: 9.5/10
308,593 customers have rated this store since 1996
Customer Certified
Crutchfield
  • Address: 1 Crutchfield Park Charlottesville, VA, 22911, UNITED STATES
  • Tel: (800) 955-9091
  • Online: advisors@Crutchfield.com

Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers enhanced product information, unique shopping tools, multi-angle photos, product comparison charts, a detailed list of exactly what's included in the manufacturer's box, and much more. All products on the website are offered with a money-back guarantee and all orders come with free tech support.

Ordering Methods

  • Online
  • Email
  • Phone (888) 955-6000
  • Toll Free (888) 955-6000

Special Features

  • Confidential by Customer Request
  • Live Customer Service Rep.
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • Guaranteed Security

Delivery Methods

  • Priority Next Day Air
  • Standard Next Day Air
  • First Class Air (2-3 days)
  • Standard Ground

Payment Methods

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa
  • Personal Check
  • Other Optima, Western Union Quick Collect, PayPal

Crutchfield ratings

Summary

  • Overall rating
    9.5 /10
  • Would shop here again
    9.4 /10
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Shopping experience

  • Ease of finding what you’re looking for
    9.3 /10
  • Product selection
    9.3 /10
  • Clarity of product information
    9.3 /10
  • Product availability
    9.7 /10
  • Prices relative to other online retailers
    8.8 /10
  • Design of site
    9.2 /10
  • Shipping charges
    9.3 /10
  • Variety of shipping options
    9.1 /10
  • Charges stated clearly
    9.6 /10
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After order has been received

  • Order tracking
    9.7 /10
  • On time delivery
    9.7 /10
  • Customer support
    9.5 /10
  • Product met expectation
    9.4 /10
Reviews

Customer reviews for Crutchfield

  • 10/10 Review by: Bull gator

    Always good info

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  • 10/10 Review by: Verified customer

    I really appreciate the research they do on the products and the vehicles to help take the mystery out of car audio .

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  • 10/10 Review by: Steve

    AMazing

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  • 10/10 Review by: Brandon

    I wasn't sure about where to get my radio until I came to crutchfield's website. It had many more options, it bothers to check if it fits in my exact car so I don't have to do research, it's cheaper than my other options, AND it includes extra...

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    I thought that this radio was just the best in comparison to the others when I was looking for something that fit my tastes. When I actually installed it however the color dynamics and brightness exceeded my expectations and pictures do it no...

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  • 10/10 Review by: Verified customer

    very informative as much of a selection or more extremely satisfied

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  • 10/10 Review by: Josue valle

    Thank you for the help

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  • 10/10 Review by: PipeMan

    I would rather buy stereo equipment from you guys than a box store or any other website or a parts store. Your support team has been very helpful thru the years. I would always suggest you guys to anyone. And the DIY instructions are always very...

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  • 7/10 Review by: Jack

    Lately the advisors have been difficult to reach. Would like to have consulted with them. Crutchfield must be very busy and they need more advisors.

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  • 8/10 Review by: michjeff66

    Ordered 6 3/4" speakers received 6 1/2", seller needs accurate product information

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  • 10/10 Review by: JT

    While I don't buy much from Crutchfield because I usually buy higher end gear, when I do buy something I am never anything less than completely satisfied. They are an excellent online merchant; better than almost any other.

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